Please find below answers to some Frequently Asked Questions, if you are unable to find the answer you need please contact us on 01403 371020 or firstname.lastname@example.org
How to book online
Clicking on the Book Now button at the top of the page will take you through to our online booking portal, which is hosted by KidsClubHQ. If you haven’t used the portal before you will need to set yourself up an account, this is an easy process to do and should take no more than 10 minutes to set up for yourself and your children. Once set up you will need to select the relevant school from the menu, you are then able to book either contract bookings which run on an ongoing basis throughout the school year or adhoc bookings for additional/ one off sessions. Contract bookings are invoiced on a monthly basis throughout the year whilst adhoc bookings require payment at the time of booking. There is a separate option for Holiday Club Bookings, these sessions are due for payment at the time of booking, if you wish to build up credit throughout the year for these sessions please talk to us.
Paying by card
In order to pay by card, once you have completed your booking please select pay by card and you will be taken through to WorldPay to process a secure payment, once the payment is complete you will return to the booking page.
We accept all debit cards and credit cards except American Express.
Paying with Childcare Vouchers
We accept Childcare Vouchers as a form of payment for all bookings made more than 7 days in advance. If you wish to use childcare vouchers for payment of last minute adhoc sessions please ensure that there is a credit in your account as these sessions are due for payment before the session is attended.
When we receive a Childcare Voucher payment from you, we will credit your Rocketeers Account Balance. Payments can be set up as regular amounts each month with top ups as needed or alternatively can be made each month depending on your invoice.
We are registered with the following companies:
|Busy Bee Benefits||Search for Rocketeers|
|Care 4||01657296 postcode RH12 1TZ|
|Faircare||Search for Rocketeers|
|Fideliti Vouchers||Search for Rocketeers|
|Kiddicare||Search for Kegra Ltd|
|Ladybird||Search for Rocketeers|
|Sodexo||842 887 postcode RH13 5PS|
If your childcare voucher provider is not listed please contact us and we will be happy to register with them.
Customers are welcome to request a full refund of their Account Balance at any point, providing all outstanding invoices (including notice period) have been settled. These refunds will come from Rocketeers and not via WorldPay. For voucher providers please note we are unable to refund voucher payments back into your personal bank account, they must be returned to the voucher account and this can take up to two weeks to complete.
Term Time Clubs
What will my child do?
During breakfast clubs we like to keep children calm and focussed, ready for the start of the day ahead so they will have the chance to relax with friends and have some breakfast as well as well as having access to art materials, books and various games.
Afterschool clubs give the children to spend time outside (weather permitting) and stretch their legs after a day in class. They will have a snack when they first arrive with us either straight from school or from a school run club, this isn’t a meal replacement but is substantial. We plan activities around themes which change every couple of weeks, according to the children’s interests and seasonal topics. Some recent examples have been Volcanic Dinosaurs, Fashion Week, Radio Rocks and Exploring Foods. Within this fun and educational planning there will always be arts and crafts materials, small world and/or construction equipment, books and writing equipment available for the children. Challenges in these areas will be planned for according to the topics and adults will be on hand to guide and support these child led activities. They will also carry out an observational role to assess interaction and development. An adult led activity is also available and the children will to complete this in groups. Activities could include food preparation, games or an activity following on from any previously expressed interests. We have access to the school grounds for outside games and fun throughout the afternoons.
What does a day at Holiday Club look like?
The day starts at 7.30am with breakfast on offer until 8.45 when we get ready for everyone arriving at 9am, during this early morning children are offered a selection of activities to do and the chance to relax and get ready for the day, for everyone who is with us from the start we aim to spend some time outside enjoying the early morning with some fun games.
Around 9.30am once everyone is with us, we go through the Golden Rules for the day, head outside for a daily active warm up session and get organised into groups for the day. We have work in age related groups throughout the day and have a specific Youth Club for children in year 4 and above. The youth group head off to their own hall for the main section of the day where their planning is aimed at a higher age group with whilst the other groups rotate through various activities in the hall and outside. These activities will include a multi sports session for the younger children and a variety of sports for older children, alongside theme based workshops.
Within our settings we have a Nut and Sesame Seed Free policy for all our food, we don’t buy any foods unless we are sure they meet this policy. This is one of the reasons we provide packed lunches during holiday clubs, if anyone wishes to bring their own lunch with them they will be checked to ensure everything inside meets with our policy, if we are unsure of anything a substitute will be offer and all food not eaten will be returned at the end of the day. If you are using something from a multipack please take a photo of the ingredients to bring with you at drop off so we know it complies.
We are also able to provide gluten free and diary free alternatives as needed during holiday club and term time sessions.
Children with Additional Needs
Rocketeers is an all inclusive setting and we are dedicated to working with all children. If you feel that your child will need any additional support whilst with us please call us on 01403 371020, our SENCO will happily talk through any concerns you may have. We maintain a 1 to 8 ratio within all settings and will keep an open line of communication with you to ensure that all needs can be appropriately met.
We are contactable at our main office on 01403 371020 or email@example.com if you wish to write to us our address is – 2nd Floor, 3 Grove House, Foundry Lane, Horsham RH13 5PL